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Brunei 2nd Level and 3rd Level Technical Support Engineers (Ottawa, Canada / Brunei)
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Career Description
A little bit about us:
As a testimonial to the success of our global business and our commitment to Asia Pacific, SkyWave is excited to announce the opening of a new regional office in Brunei in 2009. In anticipation, we are now investing in qualified candidates who will lead this expansion while gaining invaluable international exposure.
Recognized as the global leader in two-way satellite telematics products and services AND recognized as one of the fastest growing wireless companies in North America in 2007, SkyWave Mobile Communications is pleased to announce exciting opportunities to join our winning team. Join us for a permanent full-time career with our company that starts with a 1-year assignment in Ottawa, Canada’s beautiful nation’s capital, where you will have the opportunity to complete extensive training and work with industry professionals to develop invaluable technical skills. From there, your career awaits. Today our employees hold exciting positions based out of Canada, Hong Kong, and Latin America where we support customers all over the world.
SkyWave Mobile Communications (www.SkyWave.com) is the global leader for two-way satellite telematics products and services. We design and manufacture integrated satellite terminals, satellite/GPRS wireless controllers and provides network services to enable dependable, low-cost, remote management, security and logistics solutions for fixed and mobile assets. We sell through a global network of over 170 Solution Provider partners who provide industry-specific expertise in more than 40 countries. With over 110,000 terminal units shipped, Solution Providers trust SkyWave to deliver dependable global, cost-effective, reliable, timely and scalable services for their end-user applications. Our products are field-tested and proven reliable for a broad range of industry applications including land mobile, marine, oil & gas, Supervisory Control and Data Acquisition (SCADA), government and defence. Established in 1997, we are a privately held company headquartered in Ottawa, Canada.
SkyWave’s field-proven products and services include the flagship DMR-200 series of D+ terminals, which set the industry standard for reliable, burst-messaging communications; the DMR-800D terminal, the latest evolution of the DMR-series terminals combining enhanced features for extended application capability; and the SureLinx 8000 series satellite/GPRS integrated wireless controller for use with dual-mode applications. All products are designed for use with the trusted SkyWave D+ or SkyWave IsatM2M network services and are backed by SkyWave’s industry-leading customer service.
A little bit about the role:
SkyWave currently has a fulltime permanent opening for Technical Support Engineers to provide 2nd and 3rd level technical assistance to our international customers. Work will be primarily focused on immediate customer challenges and needs – collecting symptoms of customer concerns, analyzing and reproducing problems, and implementing fixes and/or workarounds to minimize inconvenience to customers. Generally serves as a first point of contact of technical support for emergency situations involving the failure or company products or systems. Owns problem until its resolution and is required to provide proper reporting progress and results during process. Will collaborate with engineering team to replicate and analyze complex technical issues requiring product redesign to mitigate the risk of reoccurrence.
Additionally, the successful incumbent will be responsible for customer application implementation review and certification. They will work on a team responsible for satellite terminal programming using our proprietary scripting language and will participate in the development of tools to assist customers in the development of satellite based solutions. They will also participate in the development and presentation of training seminars.
Work is generally of a critical and time sensitive nature. Must use considerable independent judgment and initiative to resolve problems and make recommendations, determining when and if further action is required, and will supply a recommendation where appropriate. Researching issues, analyzing problems, determining approaches, compiling data and preparing reports are part of everyday functions. Interfacing with and coordinating activities between various departments and outside parties is required. Will be responsible to refer routine matters to appropriate parties and follow up to ensure proper disposition.
The successful incumbent will have a degree in Electrical Engineering, Computer Science or Computer Engineering. Preference will be given to candidates with 1-2 years experience in an application engineering/ technical support role. Due to the international nature of the company’s business, this position requires flexible irregular working hours and the ability to travel up to 25% of the time. A combination of strong creative/analytical skills and an aptitude for troubleshooting and debugging will ensure success in this role. Preference will be given to candidates with experience in the following:
- Internet Protocol
- Low level serial protocol
- Satellite communications
A high degree of proficiency all MS Office programs (Excel, Word, Outlook, PowerPoint) is required as is the ability to take difficult customer problems and turn them into positive resolutions. The ability to develop and deliver detailed technical presentations for customer training and other purposes is also required.
The position requires meticulous attention to detail and the ability to deal with constantly changing requirements and priorities. Superior organizational skills and outstanding verbal and written communication skills, including the ability to communicate with all levels of Executive/Senior clients and staff are a must. Preference will be given to candidates who are multilingual (English and Mandarin or Cantonese preferred) with exposure to Asian business environments.
Candidates must be legally able to work in Brunei, be available to relocate to Ottawa, Ontario Canada for a minimum one-year assignment and have the ability to pass all visa and work permit requirements for Canada. Given the international nature of this role, flexible work hours and the ability to travel are required.
A little bit about Ottawa:
SkyWave Mobile Communications is located in Ottawa, Ontario which is Canada’s National Capital, just minutes from many unique attractions and events.
These attractions include the Historic Byward Market, National Arts Centre, Scotiabank Place, and the Casino Lac-Leamy.
Ottawa's National Museums include The National Gallery of Canada, Canada Science and Technology Museum, The Canadian Museum of Civilization, The Canada Aviation Museum, The Canadian War Museum, and The Canadian Museum of Nature. Other museums of interest are The Bank of Canada Currency Museum, Royal Canadian Mint and the Canada Agriculture Museum.
Other links of interest:
Ottawa Centre for Research and Innovation
Destination Ottawa
All about the Ottawa Valley
Ottawa's Four Day Forecast
Driving Directions and Maps
Currency Converter
Interested?
At SkyWave, we believe that our people are our strength. Our success stems from our ability to attract and retain the best people who deliver a high level of performance and skill. It is their commitment, talents, and knowledge that drive our success. It is also these values that make SkyWave a great place to work and learn everyday.
Come join our team and make a career choice that is both challenging and rewarding. Apply today via our website @ www.SkyWave.com or email to hrbrunei@skywave.com.
We are committed to employment equity. SkyWave would like to thank all applicants in advance and advise them that only candidates selected for an interview will be contacted.
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| Reference |
Brunei 2nd Level and 3rd Level Technical Support Engineers (Ottawa, Canada / Brunei) |
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| Career Type |
Full-time |
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| Career Status |
Interviewing |
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| Location |
Ottawa, Canada for a 1 year assignment; then positioned in Brunei |
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| Duration |
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| Company Information |
SkyWave Mobile Communications
1145 Innovation Drive, Suite 288
Ottawa, Ontario, Canada
K2K 3G8
Website: www.skywave.com
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| How to Apply |
Apply today via our website @ www.SkyWave.com or email to hrbrunei@skywave.com. |
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